Ordering + Info

Product Information
How to Order
Methods of Payment
Shipping
Privacy Policy
International Orders
Return Policy
Trademarks & Copyright


Product Information

We are committed to doing our part to conserve natural resources and help ensure a sustainable environment for our children. We only use recycled paper made from 100% post consumer waste that is processed chlorine free, and made with certified renewable energy. Envelopes are made from sources with at least 30% recycled post consumer fiber and our cello bags are biodegradable. Color 'n Kids cards and Wink 'n Curtsy notes are made to order, hand folded, and packaged in our Portland, Oregon studio.

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How to Order

Online:

You can shop securely online at www.stubbypencilstudio.com

Select the items you wish to purchase by clicking "Add to Cart." To update or view the contents of your shopping cart at any time, click on "Items in your cart." When you are ready to make your purchase, click "secure checkout" in your shopping cart window to begin the checkout process.

Phone:

You can call our studio at 503-412-9528. Our business hours are 9AM - 4PM, Monday - Friday PST. Fax: 503-914-1640

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Methods of Payment

Stubby Pencil Studio accepts credit card payments online via secure checkout. If you'd rather place an order by phone or by fax, or need alternative payment options, please call us at 503-412-9528 or email and let us know the best time to reach you.

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Privacy Policy

Your privacy is very important to us. You may visit our site anonymously, but we do collect information from you when you place an order or subscribe to our newsletter. When ordering, you will be asked to enter your: name, e-mail address, mailing address, phone number and credit card information to complete your purchase. We use this information to process transactions, improve customer service, and to send periodic emails.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We make every effort to protect your privacy and we implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider. After a transaction, your private information is not be stored on our servers.

Our shopping cart software uses cookies to recognize your browser, capture, remember and process the items in your shopping cart.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

We are in compliance with the requirements of the Children's Online Privacy Protection Act and we do not collect any information from anyone under 13 years of age.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.stubbypencilstudio.com

By using our site, you consent to our online privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

If there are any questions regarding this privacy policy you may contact us using the information below.

Stubby Pencil Studio
PO Box 23921
Portland, OR 97281 USA
503-412-9528

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Shipping

Orders are processed and usually ship within 2 - 5 business days. We ship via USPS and shipping is available throughout the United States, Canada, and International.

The shipping rates are based on the subtotal of the items you wish to purchase and are as follows:

Domestic shipping charges

$ 0.01 - 19.99 $4.95
$20.00 - 99.99 $8.95
Over $100 FREE

Orders are sent via USPS First Class or Priority Mail and delivery is 2-3 business days depending on how far you are from Oregon. Once your order has shipped, you will receive confirmation with tracking details by email. 

Canadian shipping charges

$ 0.01 - 19.99 $11.95
$20.00 - 99.99 $26.95
Over $100 $33.95

International shipping charges

$ 0.01 - 19.99 $13.45
$20.00 - 99.99 $43.45
Over $100 $55.95

[Stubby Pencil Studio is not responsible for orders shipped to and/or delivered to an incorrect address due to customer error. Re-routing orders shipped to an incorrect address will incur additional shipping charges upon return and/or re-shipment.]

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Return Policy

We want you (and your kids) to love our products and be fully satisfied with your purchase. We try to show and describe our products as accurately as possible, however, if there is a defect, or if the item was not as described, please contact us within 7 days and either a refund or exchange will be issued. Shipping costs incurred from returns/exchanges will be the buyer's responsibility [unless our error]. International and custom orders cannot be returned.

For all returns or exchanges, please send an email or call 503-412-9528 to discuss how we can make you happy.

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Trademarks & Copyright

Stubby Pencil Studio, Color 'n Kids and Wink 'n Curtsy are exclusive trademarks owned by Stubby Pencil Studio and Kate Rosenthal. The use of these trademarks is prohibited.

Color 'n Kids and Wink 'n Curtsy have been designed by Kate Rosenthal and all images have been purchased and licensed for commercial use by Stubby Pencil Studio or are Kate Rosenthal originals. Stubby Pencil Studio reserves copyrights on all product content including images, text, graphics logos, product descriptions, any and all text and placement of product images and information throughout this website. Please do not re-use any of the images on this site without permission. We are protected by United States copyright laws and will rigorously defend our rights to all material owned by Stubby Pencil Studio.

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